Contact us
Tell us what brings you here
Before you write
You may find it faster here
There are three of us, and we read everything. But most of the questions we are asked already have an answer written down somewhere — and you will not have to wait for ours. Open the one that concerns you.
I want to become a provider
The steps, the documents to prepare for your trade and what it costs are set out on the Become a provider page. The full journey, step by step, is on How it works.
I want to delete my account
That happens without us, from your profile, in under a minute. What to do, what is erased and what remains are explained in Deleting your account.
If you no longer have access to your account, write to us from the account's email address: we verify it really is you before acting.
I have forgotten my password
No need to ask us: the Sign in page has a « Forgotten your password » link that sends you a six-digit code and lets you choose a new one, right there.
A provider or a customer is causing me a problem
Use the Report button in the conversation concerned: that is where the evidence and the history are attached automatically, and the report is dealt with faster than an email.
On the money, it depends when: while the amount is still with us, a report stops it going out and a refund is possible. Once it has been paid to the provider we cannot take it back. We can also suspend an account.
What does Sarréh cost?
Nothing for customers: you only pay for the service, at the price written in the offer you accepted, and you pay it in the app. Sarréh holds the money and only releases it to the provider once the job is done — that is what protects both of you. Nothing for providers either, during the launch period. The day we charge for something, it will be announced in advance.
What do you do with my data?
It is all written without jargon in our privacy policy: what we collect, who sees it, how long we keep it. In short: the photo of your identity document is destroyed as soon as the check is done, and we sell nothing.
I would like to support Sarréh
Write to us, choosing « I want to support Sarréh ». Talking about Sarréh around you, introducing us to serious providers in your neighbourhood, telling us what is wrong with the app: at this stage, that is what helps us most.